Before steam there was…email?

I visited two great schools last week in our rural area – Howard Springs and Girraween Primary school. My purpose for the visits was simply Service Improvement. Those who are the recipients or deliverers of service know that there is nothing simple about good service.

It’s like trying to grow coriander in the Top End (Northern Territory of Australia) – it’s very difficult due to our humidity, soil and pests – and at the end you get a small handful of leaves you chop up and put on a bowl of noodles… oddly, coriander is a vegetable/herb which garners as many love/hate comments as State of Origin allegiances which is probably appropriate for what I want to share next…

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